388/6A, Wireless 3rd Street, Kabar Aye, Mayangone, Yangon, Myanmar

(+95) 09 253 688 883 ~884
Site is Under construction!

Five Star Hotel Requirement

Five Star Hotel Requirement "Reference: Canadian Standards For Hotel And Motel"

FIVE STAR (*****)

Five-star properties provide luxurious accommodation with extensive, personalized services, amenities and facilities

 

CRITERIA (MINIMUM REQUIREMENTS):

PUBLIC AREAS:

  • Indoor and outdoor parking areas, with security, lighted, direct access from car with covered walkway. Doorman service and valet parking.
  • Spacious lobby with several seats and complimentary beverage (non-alcoholic).
  • Reservation phone line to be answered by an individual.
  • 24-hour reception desk accessible by phone 24 hours from inside and outside, plus availability of individuals to speak / translate appropriate languages to meet guest needs.
  • Central safe / safety deposit boxes and / or in-room safe.
  • Elevator required if four or more floors.
  • Beverage (non-alcoholic) accessible 24 hours (may be by vending machine, commissary, front desk, retail outlet, etc.)
  • Sealed bin ice dispenser every two floors OR by room service OR by 100% of units with ice-making capabilities.
  • Public phone and house phone indoors.
  • Internet access available in the public area.
  • Internet terminal for guest use in the public area.
  • Bell service (separate staff).
  • Cloakroom / storage area enclosed and designated, with service and constant supervision.
  • Shuttle or limousine service.
  • Concierge (separate staff).
  • Doorman (separate staff).
  • Valet parking (separate staff).
  • Photocopy / fax / email / scan provided on the premises.
  • Full-service gift shop or stores.
  • A la carte restaurant and formal dining room open seven days per week.
  • Bar / lounge open seven days per week. Furnished room with sofas, armchairs, coffee tables, cocktail and aperitif service, mood music, musician or entertainment (min. two days per week).

 

GUEST ROOMS:

  • Daily housekeeping must be available.
  • Guest rooms clearly identified with a name or number on or by the entrance door.
  • Keyed self-locking door, plus additional locking device (such as deadbolt) and security device (such as security chain, swinging bar door guard) and peephole.
  • One approved and functional smoke detector per unit.
  • Connecting Room Doors: All connecting doors must be equipped with an effective keyed locking device to prevent opening from the other side.
  • Sliding Patio Doors: Each sliding door must be equipped with an effective locking device. A secondary security lock is required on all ground floor doors.
  • Windows: Each opening window in a ground floor unit must be equipped with an effective locking device.
  • Concealed clothes handling facilities with min. ten non-wire hangers, including two pant / skirt hangers. Shelf for linen / clothes. Light.
  • Luggage rack / bench.
  • Iron and ironing board in 100% of rooms.
  • Laundry bag.
  • Safe.
  • Laundry and dry-cleaning service – 12-hour return service or less by room service.
  • Ironing service (return within one hour).
  • Guest directory in room (with cover and enhanced content or available electronically). Must be available in other language(s) appropriate to the guests.
  • Beverage selection (non-alcoholic) available 24 hours via room service or mini-bar.
  • Food room service 24-hours per day and licensed beverage service 18 hours per day.
  • Lighting (covered with shade / globe) that lights the entry and bedroom area with light switch by entry.
  • Unit is well-illuminated.
  • Three seating surfaces (upholstered chairs or twin couch), dresser, table / desk workspace 0.5 m2 with appropriate lighting and an available power socket by workspace. Side table / tray / coffee table by a seating area. In any suites, a fourth seating accommodation (upholstered chair or twin couch). Appropriate lighting.
  • Waste basket.
  • 100% direct dial telephone, plus cordless phone.
  • Color-TV in an appropriate size to the room, remote control, with cable / satellite and a movie channel (no commercials during movie).
  • High-speed Internet access (e.g. broadband, WLAN), plus PC in the room on request.
  • Wake up device – clock alarm / radio
  • Mini-fridge or mini-bar in min. 5% of units.
  • Full length mirror.
  • Window coverage: room blackout in bedroom area.
  • Sufficient drinking utensils for room capacity.
  • Glass drinking utensils available.
  • Writing utensils and note pad.
  • Decorative items / pictures / prints.
  • Additional blanket in room.
  • Pillows – choice of fill available.
  • Pillows, two per person, in room.
  • Guest magazine.
  • Shoe shine service available.
  • Personalized greeting for each guest with fresh flowers or a gift in the room (not only a welcome message on TV screen).
  • Turndown service in the evening as an additional room checks.
  • Bathrobe in room.
  • Daily newspaper delivered to room.
  • 75% King beds with remainder Queen beds or Twin Double beds.
  • Headboard, bedside table / tray, pillow, pillow protector & pillowcase, mattress, mattress cover pad.
  • Reading light next to bed.
  • Bedside light switches to turn on / off room lighting.
  • Change of bed linen at least twice a week, plus daily change of bed linen on request.
  • Power outlet next to bed with at least one socket available.
  • One operable window or effective powered ventilation that introduces fresh air into the units.
  • Individual adjustable thermostat control.

BATHROOMS:

  • 100% private bathrooms.
  • Minimum of two complete sets of towels, consisting of, at least, one large bath towel, one hand towel, & one face cloth per guest.
  • Minimum of one new individual soap bar (or equivalent).
  • Adequate quantities of toilet tissue, in a suitable & convenient dispenser.
  • Wastebasket in the bathroom.
  • One bath mat and a non-skid device for the tub / shower
  • Clothes hanging hook.
  • Mirror.
  • Approved vanity bulb lighting (covered with shade / globe).
  • GFI outlet at vanity (mirror) area.
  • Facial tissue.
  • Hairdryer.
  • Upgraded amenities package, well presented (min. three items including shampoo and soap bar over 1 oz. or equivalent plus additional cosmetic / personal care products, e.g. body lotions, cotton swabs, nail file).
  • Adjustable and lighted vanity mirror.
  • Shelf for toiletries.
  • Towel handling facility.
  • Ventilation (window / vent / powered exhaust fan).
  • Bathroom floors constructed of impervious material & well sealed along the bathtub / shower / toilet & walls. No carpet in the bathroom.
  • Bathtub or shower to be four-piece or enhanced three-piece, plus enhanced bathroom fixtures. Some rooms with shower cubicle separate from tub.
  • AV device in bathroom.
  • 10% of two-room suites with a separate toilet and sink.
  • Chair / seat by vanity

QUALITY SCORE:

The average quality score will be calculated for each of the three sections:

  • Exterior / interior public areas, elevators, food & beverage outlets.
  • Guest rooms and hallways.
  • Bathrooms.

 

If the average quality scores are between 5.0 and 5.49, the property will receive a 5 Star rating. If the average quality scores for all three sections are above 5.50, the property will receive a 5+ Star rating

“Reference: Canadian Standards For Hotel And Motel”

Share:

More Blog Posts