FOUR STAR (****)
Four-star properties provide expanded facilities and services. The quality of the amenities and facilities are superior.
CRITERIA (MINIMUM REQUIREMENTS):
- Indoor and / or outdoor parking area, with security, lighted, direct access from car with a canopy.
- Lobby with seats and complimentary beverage (non-alcoholic) at peak times.
- Reservation phone line to be answered by an individual.
- 24-hour reception desk accessible by phone 24-hours from inside and outside.
- Central safe / safety deposit boxes and / or in-room safe.
- Elevator required if four or more floors.
- Beverage (non-alcoholic) accessible 24 hours (may be by vending machine, commissary, front desk, retail outlet, etc.)
- Sealed bin ice dispenser every two floors OR by room service OR by 100% of units with ice making capabilities.
- Public phone and house phone indoors.
- Internet access available in the public area.
- Internet terminal for guest use in the public area.
- Bell service on request.
- Cloakroom / storage area, no service attendant.
- Photocopy / fax / email / scan provided on the premises.
- Variety of convenience items (e.g. toothbrush, toothpaste, comb) plus a selection of sundry merchandise (e.g. candy, beverage, health & beauty, novelty, gift & reading items) available is a defined area or commissary. May be adjacent to reception desk, serviced by desk staff.
- Food service readily accessible seven days per week offering breakfast, lunch and dinner. A la carte / table service restaurant or dining room, onsite or within 50 m from the property’s front door.
- Bar / lounge open at least six days per week. Furnished room, cocktail and aperitif service, mood music (onsite or within 50 m from the property’s front door).
- Daily housekeeping must be available.
- Guest rooms clearly identified with a name or number on or by the entrance door.
- Keyed self-locking door, plus additional locking device (such as deadbolt) and security device (such as security chain, swinging bar door guard) and peephole.
- One approved and functional smoke detector per unit.
- Connecting Room Doors: All connecting doors must be equipped with an effective keyed locking device to prevent opening from the other side.
- Sliding Patio Doors: Each sliding door must be equipped with an effective locking device. A secondary security lock is required on all ground floor doors.
- Windows: Each opening window in a ground floor unit must be equipped with an effective locking device.
- Concealed clothes handling facilities with min. eight non-wire hangers, including two pant / skirt hangers. Shelf for linen / clothes.
- Luggage rack / bench.
- Iron and ironing board in 100% of rooms.
- Laundry bag.
- Laundry or dry-cleaning service – items delivered to the reception desk before 9 a.m. returned within 24 hours (weekends excluded).
- Guest directory in room (with cover and enhanced content or available electronically).
- Beverage (non-alcoholic) available in room.
- Food room service until 10 p.m. Menu in the room. Service at regular meal times (breakfast, lunch & dinner).
- Lighting (covered with shade / globe) that lights the entry and bedroom area with light switch by entry.
- Unit is well-illuminated.
- Three seating surfaces (upholstered chairs or twin couch), dresser, table / desk workspace 0.5 m2 with appropriate lighting and an available power socket by workspace. Side table / tray / coffee table by a seating area.
- Waste basket.
- 100% direct dial telephone.
- Color-TV in an appropriate size to the room, remote control, with cable / satellite and a movie channel (no commercials during movie).
- High-speed Internet access (e.g. broadband, WLAN).
- Wake up device – clock alarm / radio.
- Mini-fridge or mini-bar in min.5% of units.
- Full length mirror.
- Window coverage: room blackout in bedroom area.
- Sufficient drinking utensils for room capacity.
- Glass drinking utensils available.
- Writing utensils and note pad.
- Decorative items / pictures / prints.
- Additional blanket available on request.
- Pillows – choice of fill available.
- Additional pillow available on request.
- Bathrobe on request.
- Daily newspaper available.
- 50% King beds or Queen beds with remainder Double beds or two Single beds.
- Headboard, bedside table / tray, pillow, pillow protector & pillowcase, mattress, mattress cover pad.
- Reading light next to bed.
- Change of bed linen at least twice a week, plus daily change of bed linen on request.
- Power outlet next to bed with at least one socket available.
- One operable window or effective powered ventilation that introduces fresh air into the units.
- Individual adjustable thermostat control.
- 100% private bathrooms.
- Minimum of two complete sets of towels, consisting of, at least, one large bath towel, one hand towel, & one face cloth per guest.
- Minimum of one new individual soap bar (or equivalent).
- Adequate quantities of toilet tissue, in a suitable & convenient dispenser.
- Wastebasket in the bathroom.
- One bath mat and a non-skid device for the tub / shower.
- Clothes hanging hook.
- Approved vanity bulb lighting (covered with shade / globe).
- GFI outlet at vanity (mirror) area.
- Facial tissue.
- Upgraded amenities package, well presented (min. three items including shampoo and soap bar over 1 oz. or equivalent plus additional cosmetic / personal care products, e.g. body lotions, cotton swabs, nail file).
- Adjustable vanity mirror.
- Shelf for toiletries.
- Towel handling facility.
- Ventilation (window / vent / powered exhaust fan).
- Bathroom floors constructed of impervious material & well sealed along the bathtub / shower / toilet & walls. No carpet in the bathroom.
- Bathtub or shower to be four-piece or enhanced three-piece, plus enhanced bathroom fixtures. Some rooms with shower cubicle separate from tub
The average quality score will be calculated for each of the three sections:
- Exterior / interior, public areas, elevators, food & beverage outlets.
- Guest rooms and hallways.
If the average quality scores are between 4.0 and 4.49, the property will receive a 4 Star rating. If the average quality scores for all three sections are above 4.50, the property will receive a 4+ Star rating
“Reference: Canadian Standards For Hotel And Motel”