Four Star Hotel Requirement

FOUR STAR (****)

Four-star properties provide expanded facilities and services. The quality of the amenities and facilities are superior.

CRITERIA (MINIMUM REQUIREMENTS):

PUBLIC AREAS:

• Indoor and / or outdoor parking area, with security, lighted, direct access from car with a canopy.
• Lobby with seats and complimentary beverage (non-alcoholic) at peak times.
• Reservation phone line to be answered by an individual.
• 24-hour reception desk accessible by phone 24-hours from inside and outside.
• Central safe / safety deposit boxes and / or in-room safe.
• Elevator required if four or more floors.
• Beverage (non-alcoholic) accessible 24 hours (may be by vending machine, commissary, front desk, retail outlet, etc.)
• Sealed bin ice dispenser every two floors OR by room service OR by 100% of units with ice making capabilities.
• Public phone and house phone indoors.
• Internet access available in the public area.
• Internet terminal for guest use in the public area.
• Bell service on request.
• Cloakroom / storage area, no service attendant.
• Photocopy / fax / email / scan provided on the premises.
• Variety of convenience items (e.g. toothbrush, toothpaste, comb) plus a selection of sundry merchandise (e.g. candy, beverage, health & beauty, novelty, gift & reading items) available is a defined area or commissary. May be adjacent to reception desk, serviced by desk staff.
• Food service readily accessible seven days per week offering breakfast, lunch and dinner. A la carte / table service restaurant or dining room, onsite or within 50 m from the property’s front door.
• Bar / lounge open at least six days per week. Furnished room, cocktail and aperitif service, mood music (onsite or within 50 m from the property’s front door).

GUEST ROOMS:

• Daily housekeeping must be available.
• Guest rooms clearly identified with a name or number on or by the entrance door.
• Keyed self-locking door, plus additional locking device (such as deadbolt) and security device (such as security chain, swinging bar door guard) and peephole.
• One approved and functional smoke detector per unit.
• Connecting Room Doors: All connecting doors must be equipped with an effective keyed locking device to prevent opening from the other side.
• Sliding Patio Doors: Each sliding door must be equipped with an effective locking device. A secondary security lock is required on all ground floor doors.
• Windows: Each opening window in a ground floor unit must be equipped with an effective locking device.
• Concealed clothes handling facilities with min. eight non-wire hangers, including two pant / skirt hangers. Shelf for linen / clothes.
• Luggage rack / bench.
• Iron and ironing board in 100% of rooms.
• Laundry bag.
• Laundry or dry-cleaning service – items delivered to the reception desk before 9 a.m. returned within 24 hours (weekends excluded).
• Guest directory in room (with cover and enhanced content or available electronically).
• Beverage (non-alcoholic) available in room.
• Food room service until 10 p.m. Menu in the room. Service at regular meal times (breakfast, lunch & dinner).
• Lighting (covered with shade / globe) that lights the entry and bedroom area with light switch by entry.
• Unit is well-illuminated.