Five Star Hotel Requirement

FIVE STAR (*****)

Five-star properties provide luxurious accommodation with extensive, personalized services, amenities and facilities

CRITERIA (MINIMUM REQUIREMENTS):

PUBLIC AREAS:

• Indoor and outdoor parking areas, with security, lighted, direct access from car with covered walkway. Doorman service and valet parking.
• Spacious lobby with several seats and complimentary beverage (non-alcoholic).
• Reservation phone line to be answered by an individual.
• 24-hour reception desk accessible by phone 24 hours from inside and outside, plus availability of individuals to speak / translate appropriate languages to meet guest needs.
• Central safe / safety deposit boxes and / or in-room safe.
• Elevator required if four or more floors.
• Beverage (non-alcoholic) accessible 24 hours (may be by vending machine, commissary, front desk, retail outlet, etc.)
• Sealed bin ice dispenser every two floors OR by room service OR by 100% of units with ice-making capabilities.
• Public phone and house phone indoors.
• Internet access available in the public area.
• Internet terminal for guest use in the public area.
• Bell service (separate staff).
• Cloakroom / storage area enclosed and designated, with service and constant supervision.
• Shuttle or limousine service.
• Concierge (separate staff).
• Doorman (separate staff).
• Valet parking (separate staff).
• Photocopy / fax / email / scan provided on the premises.
• Full-service gift shop or stores.
• A la carte restaurant and formal dining room open seven days per week.
• Bar / lounge open seven days per week. Furnished room with sofas, armchairs, coffee tables, cocktail and aperitif service, mood music, musician or entertainment (min. two days per week).

GUEST ROOMS:

• Daily housekeeping must be available.
• Guest rooms clearly identified with a name or number on or by the entrance door.
• Keyed self-locking door, plus additional locking device (such as deadbolt) and security device (such as security chain, swinging bar door guard) and peephole.
• One approved and functional smoke detector per unit.
• Connecting Room Doors: All connecting doors must be equipped with an effective keyed locking device to prevent opening from the other side.
• Sliding Patio Doors: Each sliding door must be equipped with an effective locking device. A secondary security lock is required on all ground floor doors.
• Windows: Each opening window in a ground floor unit must be equipped with an effective locking device.
• Concealed clothes handling facilities with min. ten non-wire hangers, including two pant / skirt hangers. Shelf for linen / clothes. Light.
• Luggage rack / bench.
• Iron and ironing board in 100% of rooms.
• Laundry bag.
• Safe.
• Laundry and dry-cleaning service – 12-hour return service or less by room service.
• Ironing service (return within one hour).
• Guest directory in room (with cover and enhanced content or available electronically). Must be available in other language(s) appropriate to the guests.
• Beverage selection (non-alcoholic) available 24 hours via room service or mini-bar.
• Food room service 24-hours per day and licensed beverage service 18 hours per day.
• Lighting (covered with shade / globe) that lights the entry and bedroom area with light switch by entry.
• Unit is well-illuminated.
• Three seating surfaces (upholstered chairs or twin couch), dresser, table / desk workspace 0.5 m2 with appropriate lighting and an available power socket by workspace. Side table / tray / coffee table by a seating area. In any suites, a fourth seating accommodation (upholstered chair or twin couch). Appropriate lighting.